We’re dedicated to providing a great service, and we believe relationships are built on trust, transparency, and accountability. If something hasn’t gone as expected, we want to make sure you’re heard, understood, and treated fairly, while being given the opportunity to address you and put things right.
To support this commitment, Capspace has appointed a Customer Advocate.
The Customer Advocate provides a point of contact for our clients.
Their role is to address concerns, complaints or feedback received, and ensure they are reviewed fairly and important issues are escalated to the appropriate level within the business. It’s also an opportunity for us to identify areas of business improvement.
The Customer Advocate may assist with:
In most cases, your first point of contact should be your usual Capspace contact who will be able to assist with any questions or concerns.
However, you may contact your Customer Advocate if:
Equally, you can contact your Customer Advocate to share complimentary feedback whether it relates to a specific Capspace team member, product, experience or other.
If you would like to speak with Capspace’s Customer Advocate, please contact:
Yvonne Kola, Head of Operations
Email: y.kola@capspace.com.au
Phone: 0431 829 576
You can also lodge a complaint or share a compliment online.
We’re constantly striving to provide the best possible service, and it’s our commitment to resolve your complaint quickly and fairly.
Once received, we will acknowledge your complaint. We find that most complaints can be resolved in the moment or within a few days, however we aim to provide a final response within 30 days.
We will assess the information provided and investigate the issues before working with you to find a fair and transparent solution.