Celebrating a customer-first approach built on trust, performance, and purpose.
We’re proud that Capspace has been named a finalist in the 2025 Australian Financial Review (AFR) Customer Champion list, recognising organisations that deliver outstanding customer value and exceptional business performance.
Earning a place on the AFR Customer Champion list validates the reputation we’ve built for placing clients at the centre of everything we do and reinforces our commitment to helping them achieve their long-term wealth goals and business success.
What is the AFR Customer Champion list?
The AFR Customer Champion list celebrates organisations that excel in creating market-beating customer value, magnetic purpose, innovative practices, and exceptional service while delivering strong commercial outcomes.
The assessment focuses on three core areas:
- Creating value for customers: Delivering distinctive value beyond price, with a focus on transparency, performance, and genuine relationships.
- Creating value for shareholders: Achieving growth and profitability above industry benchmarks.
- Approach to business: Demonstrating a differentiated, organisation-wide approach to understanding and meeting evolving customer needs, supported by innovative leadership and governance.
What makes Capspace a Customer Champion
At Capspace, our purpose is simple: helping Australians succeed, whether that’s a business owner needing funding, an investor seeking secure returns, or a child needing food to start their school day.
>> Performance you can trust: Our clients value stability, trust, and results. Capspace delivers consistent, risk-adjusted returns supported by disciplined credit processes, real-asset security, and a zero-loss track record. This reliability gives investors confidence and borrowers clarity, underpinned by transparency, strong governance, and a focus on doing what we say we will do.
The results speak for themselves. In the past 12 months our loan book has grown by more than 150%, and funds under management by 70%. We have built strategic partnerships with leading broker groups and continue to earn industry recognition, proof of performance that stands the test of time.
>> Service that’s personal yet progressive: Capspace combines a human service model with smart technology. Our directors remain accessible, our team is hands-on, and continuous feedback drives improvement. Digital tools streamline processes, enable faster decision-making, and ensure clear communication at every stage. Clients experience care and capability together, with the personal attention of a boutique firm and the efficiency of an innovative one.
Our service has earned us more than 80 five-star Google reviews and now inclusion in the coveted AFR Customer Champion list.
“Capspace genuinely cares about their clients and wants to see you succeed, not just get a deal done. Their advice and support over the years have been invaluable, and I really appreciate the way they go above and beyond.”
Capspace client.>> Purpose that makes a difference. Capspace’s purpose extends beyond finance. Through our charity Most Important Meal and our partnership with Eat Up Australia, we help deliver nutritious food to children in need while allocating part of fund capital to community initiatives.
Our clients and partners increasingly want to align with businesses that act responsibly and contribute meaningfully to society. Capspace’s purpose ensures every investment and lending solution is connected to something larger than financial return.
Recognition that matters
Being included in the AFR Customer Champion list is a testament to our client-first approach and commitment to doing business differently. It gives clients confidence that they are partnering with a non-bank lender and fund manager recognised for excellence, innovation, and impact.
Thank you to our clients, partners, and team, the people who trust us, work with us, and support us. Together, we’re shaping a future where finance empowers people, drives growth, and makes a lasting impact in the communities we serve.
Read more.
- The 2025 AFR Customer Champions list (AFR article).
- How the AFR 2025 Customer Champions were identified (AFR article).
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